Returns & Exchanges
At Valdo, we strive for the highest quality in every gourmet product; however, due to the perishable nature of our items, we offer refunds or replacements for products that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Document the Issue
Take clear photos of the damaged packaging and the product itself immediately upon arrival to help us process your claim.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the affected items.
Internal Review
Our quality assurance team will review your request within 24 hours to verify the defect and approve the replacement or refund.
Resolution Delivery
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing